Full-cycle restaurant consulting, from empty lease to seasoned operation
Costiera Hospitality helps restaurant owners open, fix, train, and modernize their operations. Every engagement is shaped around your restaurant, not a template, and led personally by Diego Oppo.
Open a restaurant that is built to run right from day one
Costiera turns an idea or an empty lease into a restaurant with the concept, menu, and systems already in place, so opening week is a celebration instead of a scramble.
Concept development and feasibility
Pressure-test the idea, the market, and the money before you sign a lease. Position the concept so it has a real reason to exist in its neighborhood.
Menu design and costing specs
Build a menu that guests crave and the kitchen can execute, with written food and beverage specifications and costed recipes for every single item.
Pre-opening systems and playbooks
Operational checklists, service standards, and back-of-house procedures documented before the doors open, so the team has a real playbook, not tribal knowledge.
Hiring, onboarding, and training
Recruit and train a founding team to a defined standard, with onboarding and certification built to survive your busiest nights and your future growth.
Find the margin your restaurant is quietly losing, and get it back
When something is off, Costiera runs a clear-eyed operational audit and hands you an action plan, covering food and labor cost, menu mix, guest experience, and the leadership gaps behind them.
Operational audits and KPIs
A full review of hospitality, food quality, cleanliness, maintenance, brand standards, and execution, scored against clear key performance indicators with actionable recommendations.
Menu engineering and cost control
Analyze which items and shifts actually make money, then reprice, redesign, and re-cost the menu to protect margin without cheapening the guest experience.
Food cost containment
Get food cost under control with precise recipe costing, portion standards, yield tracking, and par levels, so the number on your P&L stops drifting and stays where it should.
Food waste management
Cut the waste that quietly eats your margin, through smarter ordering, prep discipline, storage and rotation standards, and a simple system for tracking what gets thrown away and why.
Supplier and vendor negotiations
Review your purchasing, benchmark what you pay, and renegotiate with suppliers to win better pricing and terms without sacrificing the quality your guests taste.
Guest experience recovery
Diagnose exactly where the guest feeling breaks, from the greeting to the check, and rebuild the service standards that turn one-time visitors into regulars.
Manager evaluation and coaching
Assess and coach your leaders against defined performance metrics, improving accountability, consistency, and their ability to run the room without you.
Build a hospitality-first team that holds the standard on its worst night
Great service is not a personality trait, it is a trained system. Costiera installs the onboarding, coaching, and hospitality programs that make warmth and consistency repeatable across every shift and every location.
Onboarding and certification paths
Structured training, onboarding, certification, and career pathways for every role, so a new hire ramps fast and reaches a defined standard, every time.
Manager and leadership development
Develop the leaders who protect your standards, with coaching, KPIs, and a leadership framework that scales as the business grows.
Hospitality, sales, and upselling
Programs that strengthen service, raise guest spend, and increase repeat visits, by teaching genuine hospitality touches rather than scripted pushiness.
A hospitality-first culture
Establish the make-them-feel-at-home standard as the core operating value across every brand, location, and shift, not a poster on the break-room wall.
Put modern tools to work so no guest, call, or message is ever missed
Costiera brings the systems that separate restaurants that thrive from those that just survive, from AI-assisted guest communication to digital training and back-office automation that quietly buy your team hours back.
AI-assisted guest communication
Deploy automated answering and guest communication systems that catch every call and message, improve response times, and free your team to be present on the floor.
Learning management system rollout
Stand up a digital training platform for standardized certifications, compliance tracking, and career development that travels with the business as it expands.
Standardized operational documentation
Recipe standards, service procedures, checklists, and evaluation systems captured in one repeatable framework, so quality does not live in one person's head.
Back-office automation
Streamline the repetitive administrative work that eats management time, using practical automation matched to the size and stage of your operation.
Honest, hands-on, and shaped around your restaurant
Listen and diagnose
It starts with a real conversation and, where it helps, a walk of your operation. Diego learns your business before he recommends a thing.
Plan and prioritize
You get a clear, prioritized plan tied to outcomes: what to fix first, what it takes, and what it should return. No 90-page report nobody reads.
Install and coach
Costiera works alongside your team to put the systems in place and coach them until the standard holds on its own. The goal is that you do not need Diego forever.
Let the diagnostic point you to the right first move
Answer eight questions and get an instant readout of where your operation stands, and which of these services would move the needle fastest.